Tickets FAQ
The festival tickets will give you access to the following events:
Friday 21st: Day to Night Party at Café del Mar
Saturday 22nd: Day Pool Party at Bora Bora Resort + Gianpula Village in the Evening
Sunday 23rd: Day Pool Party at Bora Bora Resort + Gianpula Village in the Evening
Boat Party on Saturday sold separately.
The VIP ticket includes all the festival events with the below benefits:
- Exclusive areas and facilities in all venues (excluding boat party)
- Fast track access to venues via a separate queue (excluding boat party).
No, once purchased tickets are final.
Once you confirm your purchase, you will receive a confirmation email with all your booking details. You can log into your account on www.sundownmalta.com/seetickets.com/customercare to view your order at any time.
This makes it easy to locate your ticket/booking when needed and avoids misplacing on your device! Otherwise, your ticket (PDF) will be sent to you via email on the 1st of June days prior to the event.
Please note that if you have purchased Payment Plan Festival Tickets, then these ticket types will not be available to download until they are paid in full.
For any other queries, please contact us on [email protected]
The lead booker is the person who makes the booking and is the first named person on the booking.
Only one person can be the lead booker, they will book tickets on behalf of the whole group.
No, you will need to enter the names of all your friends in your group.
Unfortunately, as part of our T&C’S, we do not accept refunds on tickets.
You can however, sell your ticket to another fan via your customer profile sundownmalta.seetickets.com/customerservice
Firstly, check with your bank as they will be able to advise you why your transaction has declined.
The issue may be because of the rollout of 3D Secure across all financial institutions, which is causing some technical difficulties for customers shopping online. To alleviate this, always ensure that your bank has your most up-to-date contact details, so you can verify the transaction.
Once you’ve created your account you can log into your customer profile sundownmalta.seetickets.com/customerservice view all purchases, make further payments, and download your tickets when they are available on the 1st of June.
If you believe that any details on your booking confirmation (or any other document) are wrong, you must advise us immediately. Please contact us via your customer profile sundownmalta.seetickets.com/customerservice
Payment Plans FAQ
Yes, we have a payment plan option available. Please select the payment plan option on the ticket page.
If you pay via the payment plan option, you will pay the first instalment at the time of booking and then pay the subsequent instalments monthly. A £3 payment plan fee is added for this service
The first instalment may differ between ticket tiers. Payment plan options will not be available once the allocation sells out or if you book on/after May 2024.
Balance payments must be made as per the terms of your payment plan. Failure to do so would put you at risk of the booking being cancelled and losing any money already paid towards the ticket(s).
We do not offer split payments. If you are paying in full at the time of booking or if a payment plan is set up, payments will be made using the lead booker’s card details.
If you have booked a payment plan and we have your card saved, you can update your payment details by logging into your customer profile sundownmalta.seetickets.com/customerservice
It is your responsibility to ensure that the payment card details remain valid and up to date. If you need to change your payment card details you must do this before payment of the next instalment becomes due.
If a payment plan has been set up, we will automatically take the instalment on each payment date on the plan. It is your responsibility to ensure payments do not fail.
If we are unable to charge your card, due to your card being expired, insufficient funds or it has been declined by the bank, don’t panic. We’ll attempt to take the payment again in seven days, giving you time to fix the issue or update your payment method.
Please be aware, if the same payment fails 3 times, then your booking is at risk of being cancelled.
Payment must be made as per the terms on your plan or paid in full at the time of booking (whichever is applicable). Failure to make your payments on time may put your booking at risk of being cancelled.
Admission FAQ
Please ensure that all bookings made with multiple attendees have the correct details of each attendee so that they can collect them individually. Name changes can be made by logging in to your account on sundownmalta.seetickets.com/customerservice and following the instructions on how to change a name.
No, all festival goers must collect their ticket in person with photo ID. Please ensure that all bookings made with multiple attendees have the correct details of each attendee so that they can collect them individually. Name changes can be made by logging in to your account on sundownmalta.seetickets.com/customerservice and following the instructions on how to change a name.
Yes, we actually encourage you to show your ticket on your phone! Please ensure you have downloaded the ticket onto your phone so that the barcode can be scanned.
Tickets may be on sale at the event entrance subject to availability. We therefore suggest you purchase your tickets online in advance.
You will be asked to show your photo ID when collecting wristbands at the venue Box Office to prove that the name on the ticket matches the name on your ID.
Information regarding box office location and opening times will be revealed closer to the time of the event.
Follow us on @sundownmalta social pages for more info.
Festival FAQ
The festival will be held across Café del Mar, Gianpula Village, and Bora Bora Resort.
- Café del Mar: Triq it-Trunciera St Paul’s Bay, SPB 1500, Malta. www.cafedelmar.com.mt
- Gianpula: Gianpula Village, Gianpula Road, Rabat, Malta www.gianpulavillage.com/
- Bora Bora Resort: Blacktail street St Paul’s Bay, SPB 3010, Malta www.boraboraibizamalta.com/
Yes, there is an age restriction for Sundown Malta. The minimum age requirement for attendees is 18.
Yes, you can re-enter the festival, as long as you have your wristband on.
No, you can’t, but there are plenty of bars selling cocktails, beers, wines and soft drinks. Food is also available too.
There will be food stalls available on all sites and also many restaurants surrounding the festival sites.
Boat Party FAQ
Boat party ticket is sold separately. Please ensure you bring a copy of your ticket either printed or on your phone as they will need to be scanned for entry.
We’ll be announcing the set times closer to the festival. Boat party lineups will be revealed shortly. Follow us on Facebook and Instagram to keep updated.
No – tickets for these are sold separately.
No, you will need to purchase tickets to the festival in order to attend the boat parties.
The boat party will be 5- 6 hours long.
Information on this will be revealed closer to the festival.
The time on your ticket is the departure time of the boat. Please arrive at the pontoon 30 minutes before the departure time. The boats run a tight schedule and always depart on time. Failure to turn up 30 mins before the departure time might result in you missing the boat.
No, you can’t, but there is a bar selling cocktails, beers, wines and soft drinks. Food is also available too.
Accommodation FAQ
We recommend staying at the Bora Bora hotel, which is located in St. Paul’s Bay (central point to all the venues).
– Festival + Accommodation packages are available, meaning you can stay with like minded festival goers.
– Check in and get your wristbands from hotel (no need to queue at box office)
– Poolside parties on Saturday & Sunday will be held at the hotel.
The Hotel + Festival package includes 4 nights at the Bora Bora Resort (fixed dates from Thursday 20th till Monday 24th). For any additional nights/ alternative date combinations may be booked directly with the hotel via email on [email protected]
We would recommend staying in St. Paul’s Bay, Bugibba or Qawra area.
General FAQ
We do not offer shuttle service. The best way to get around is by using Uber / Bolt.
Airport to St Paul’s Bay approx. 30-minute drive
Bora Bora (St.Paul’s bay) to Cafe del Mar approx. 7-minute drive
St. Paul’s Bay to Gianpula approx. 20-minute drive
- There are picturesque, incredible beaches in Malta. Please see list below for the best recommended beaches in Malta:
- Blue Lagoon
- Golden Bay
- Xlendi Beach
- Ramla Bay
- Ghajn Tuffieha
- San Blas
- St Peter’s Pool
- Mellieha Beach
- Gnejna Bay
- Visit the ancient capital of Mdina
- Scenic walks and gardens – Upper Barraka Gardens and San Anton Gardens
- Amazing diving opportunities
- Cave diving in Comino
- Shipwreck diving to see the WWII HMS Maori at a relatively shallow depth
- Day trips to Gozo – beautiful sister island of Malta – 20 mins by ferry
Contact
For more information you can contact us on our social pages or else you can send us an email on [email protected]
FESTIVAL
TICKET & HOTEL
ACCOMMODATION
STARTING FROM
£365
Limited Quantity Available